Privacy Policy | Terms and Conditions

Last Updated - 28/06/2025

Welcome to Tirra Origins Pvt. Ltd. ("Company", "we", "our", or "us"). This document outlines the terms governing your use of our website and the way we collect, use, and protect your data. By accessing or using our services, you agree to the terms stated below.

This Privacy Policy outlines how we collect, use, protect, and disclose your data in compliance with applicable laws including the General Data Protection Regulation (GDPR), Information Technology Act, 2000 (India), and where applicable, PIPEDA, CCPA, and CPRA.

1. Information We Collect

We collect the following types of data when you use our website, make a purchase, or contact us

     a. Personal Identifiable Information (PII)

• Name, Email, Phone Number
   
• Shipping/Billing Address
   
• Company Details (for B2B clients)
   
• PAN/GST (if required for invoicing)
   

     b. Transactional Information

• Products purchased
   
• Payment method (Note: we do not store payment details)
   

     c. Technical Information

• IP address
   
• Browser type and version
   
• Device type
   
• Cookies and tracking pixels
   

     d. Behavioral Information

• Pages visited
   
• Time spent on site
   
• Referring source (e.g., Google, Facebook)
   

2. How We Use Your Data

We use your data to;

• Process and fulfill orders
   
• Respond to inquiries or customer service requests
   
• Improve our website, marketing, and product offerings
   
• Personalize content and offers
   
• Conduct analytics and business intelligence
   
• Comply with legal obligations (e.g., invoicing, taxation)
   

3. Cookies & Tracking

We use cookies, Meta Pixel, Google Analytics, Google Tag Manage and UTM tracking to monitor user activity for performance and remarketing.

You may manage or disable cookies via your browser settings.

4. Data Sharing & Disclosure

We do not sell your data. We only share it with;

• Logistics providers (for order fulfillment)
   
• Payment gateways (for transaction processing)
   
• CRM or marketing tools (with data security measures)
   
• Legal/regulatory authorities (when legally required)
   

5. Data Retention

Your data is retained only as long as necessary for;

• Order fulfillment
   
• Regulatory compliance
   
• Business analysis (typically no longer than 7 years)
   

6. Your Rights

Under GDPR and applicable Indian laws, you have the right to;

• Access the data we hold about you
   
• Request correction or deletion
   
• Withdraw consent
   
• Opt-out of marketing communications
   

To exercise any of these rights, email us at - contact@tirraorigins.com

7. Data Security

We implement industry-grade security protocols, including;

• SSL encryption
   
• Secure payment gateways
   
• Firewalled hosting servers
   
• Two-factor authentication for admin logins
   

8. International Transfers

If you are accessing this site from outside India, you consent to the transfer of your data to India or other countries where our service providers are located.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors.

10. Policy Updates

We reserve the right to update this Privacy Policy. All changes will be posted on this page with a revised date. Users are encouraged to review it periodically.

1. Acceptance of Terms

By accessing this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Use of Website

You agree not to;

• Misuse or attempt unauthorized access to our servers or network
   
• Copy or redistribute any part of our website without permission
   
• Submit false or misleading information
   

3. Product Information & Pricing

While we strive for accuracy, pricing or product availability is subject to change without notice. Tirra Origins reserves the right to correct errors and cancel orders arising from inaccuracies.

4. Orders, Delivery & Cancellations

• Orders are confirmed upon payment.
   
• Delivery timelines are estimated and may vary.
   
• Cancellations are permitted only within [24 hours] of order placement unless dispatched.
   

5. Returns and Refunds

• Returns are accepted only for damaged or defective goods reported within 3 days of delivery.
   
• Refunds are processed to the original payment method within 7–10 business days post verification.
   

6. Intellectual Property

All content, logos, images, and trademarks displayed are the property of Tirra Origins Pvt. Ltd. Unauthorized use is prohibited and subject to legal action.

7. Limitation of Liability

We are not liable for;

• Indirect, incidental, or consequential damages
   
• Delays caused by third-party logistics or acts of nature
   
• Unauthorized access to your data due to your negligence
   

8. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India

9. Contact Information

For any concerns or questions, reach us at;
📧 contact@tirraorigins.com
📍 Tirra Origins Pvt. Ltd.
📞 +916238173945